Shipping Address
Your shipping address and pin code will be verified with the database of Fresh Meat House before You proceed to pay for Your purchase. In the event our order is not serviceable by our logistics service providers or the area is not covered, we will request You to provide us with an alternate shipping address. You can make purchases on the website from anywhere in the kolkata but at the same time You must ensure the payment and shipping address is within Kolkata.
When You submit an alternative address for delivery, You are responsible for accepting and collecting the package from such alternative address. Confirmation from the logistics service provider of successful delivery to the alternative shipping address is deemed as acceptance of delivery by You and Fresh Meat House will have no liability in this regard.
Delivery by Fresh Meat House or Seller
The delivery of the ordered products from the seller to You will be made by the internal Fresh Meat House delivery executive or logistics service providers assigned by Fresh Meat House. Deliveries cannot be rescheduled after the order has been placed.
The logistics service provider assigned by Fresh Meat House will make a maximum of three [3] attempts to deliver Your order within the same day. In case You are not reachable, available or do not accept delivery of products in these attempts Fresh Meat House reserves the right to cancel the order at its discretion. You may be informed of such cancellation by email or SMS at the email address or mobile number provided to Fresh Meat House. You agree not to hold Fresh Meat House liable for any cancellation.
If You wish to request the website to resend the product, You can do so by placing a new order for the product on the terms set out on the [‘product order page’] when You place the new order. Your order will be accepted subject to availability of the product.
In case there is any dispute regarding the shipment of the product or serviceability for the area not covered by the logistics service providers, Fresh Meat House will not be responsible for the non-delivery of the product.
Title and risk of loss for all products ordered by You shall pass on to You upon delivery of the products at the shipping address provided by You.
Missing Items
In the event, the product package received by You is missing one or more products or accessories or does not include the freebie or the order is partly delivered, You should inform Fresh Meat House through the Customer Care Team within 3 days of delivery date of the package.
Missing products claims will not be accepted after 3 days from delivery date.
When a package delivered is missing one or more products or accessories, You are requested to return the original package delivered to the seller in accordance with the Return Policy.
In the event of dispute, Fresh Meat House will coordinate with you and the seller to reach an amicable solution. Fresh Meat House is only a facilitating link between you and the seller and will not be liable in any manner.
Refusal of Delivery
Before accepting delivery of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, you are requested to refuse to accept delivery and inform Fresh Meat House within 3 days of delivery date.
You are requested to fill the delivery sheet / acknowledgement used by the logistics service providers and note down the condition of the delivered package. Damaged or tampered products claims will not be accepted beyond the returns policy
In the event of dispute, Fresh Meat House will coordinate with You to reach an amicable solution. Fresh Meat House is only a facilitating link between You and the seller and will not be liable in any manner.
Delivery Time
An estimated delivery time of each product will be displayed on the product order page. On placing Your order, You will receive an SMS at the mobile number provided to Fresh Meat House containing a summary of the order and also the estimated delivery time to Your location. The Fresh Meat House logistics team may take additional time to pack and dispatch certain products and this time will be indicated by the message on the product order page. This period of time is to be added to the shipping speed You choose.
Delivery timeframes are just estimates and are not guaranteed delivery timeframes and should not be relied upon as such. Deliveries to certain locations may take longer than expected due to accessibility of the location and serviceability by the logistics service provider.
About Delayed Delivery
Sometimes, delivery may take longer due to:
Bad weather, Transportation delays, Transportation delays, Natural calamities, Kolkata Political disruptions, Logistics service provider related challenges, Product lost in transit, Regional or national holidays which are considered as delivery holidays.
Other unforeseen circumstances or events beyond the control of Fresh Meat House or logistics service provider.
If the estimated delivery date has passed and You still have not received Your order, please contact us and we will take steps to track Your package. In such cases, we may also try to proactively contact You. Please check Your emails and SMS and call regularly for such updates.
Shipping Charges
You may be required to pay Shipping Charges in addition to the order value amount. The shipping charges, if any, will appear at the time of checkout. All delivery charges are inclusive of service tax unless stated otherwise. Shipping Charges may vary for different pin code because of the increase in shipping cost or seller’s is located in a different area. Delivery charges will vary according to pin codes as well as type of product.
